What are the modes of payment?

You may pay through Paynow, and through 1Doc application. We are expanding choices for payment soon

Seek Clarification on Any Physiotherapy Treatment FAQs.

Frequently Asked Questions

Curious about Ace Physio and Sports? Here are some of our Frequently Asked Questions.
Ask us anything about Physiotherapy and get factual response.

What is physiotherapy?

Physiotherapy helps restore movement, strength, and function when someone is affected by injury, illness, or disability. It uses exercises, manual therapy, and education to support recovery and prevent future problems.

I’m visiting AcePhysio for the first time. What should I expect?

During your first visit, your physiotherapist will review your medical history, discuss your symptoms or concerns, and perform a physical assessment. This helps us understand the root cause of your condition and develop a personalized treatment plan.

Do I need a doctor’s referral to see a physiotherapist?

No, a referral isn’t required. You can book an appointment directly with AcePhysio. However, if you’re claiming through insurance, some providers may request a referral—so it’s best to check your policy beforehand.

What should I wear to my physiotherapy session?

Wear comfortable, loose-fitting clothing that allows easy movement and access to the area being treated. For example:

- Shoulder or arm pain: sleeveless or loose top
- Knee or leg pain: shorts or stretchable pants
- Back pain: comfortable T-shirt and flexible bottoms

How long does each physiotherapy session last?

Sessions typically last 45 to 60 minutes, depending on the type of treatment and your condition. Your therapist will let you know if follow-up sessions are needed.

What should I bring to my first appointment?

Please bring:

Any referral letter (if applicable)
Medical reports, X-rays, or MRI scans related to your condition
Your ID or insurance card (if claiming through insurance)

Will the treatment be painful?

Physiotherapy should not cause significant pain. Some mild discomfort may occur as your body adjusts to movement or manual therapy, but your therapist will always work within your comfort level and explain each step.

How many sessions will I need?

The number of sessions varies depending on your diagnosis, recovery goals, and progress. Your therapist will review your condition regularly and adjust the treatment plan as needed.

Can I continue my regular activities after physiotherapy?

In most cases, yes. Your therapist may give you specific exercises or movement guidelines to follow at home to support recovery and prevent re-injury.

What conditions does AcePhysio treat?

We treat a wide range of conditions, including:

Sports injuries

Back and neck pain

Post-surgical rehabilitation

Joint and muscle pain

Work-related or repetitive strain injuries

Neurological and mobility issues

How do I book an appointment?

You can book online, call our clinic, or walk in to schedule your session. We recommend booking in advance to secure your preferred time slot.

Is physiotherapy safe for older adults?

Yes. Physiotherapy is safe and beneficial for all ages. It helps seniors maintain mobility, balance, and strength while reducing the risk of falls.

Do you offer home-based physiotherapy?

Yes, home sessions can be arranged for patients with mobility issues or post-surgery recovery needs. Availability depends on location and therapist schedule.

Can I claim physiotherapy through insurance?

Many insurance providers cover physiotherapy. Check your policy details or contact your insurer for confirmation. Receipts and treatment notes can be provided for claims.

Which insurance providers offer direct billing at AcePhysio?

We offer cashless direct billing for:

Cigna

DA Care

Alliance Medinet

For other insurance companies, payment can be made upfront and claimed later through your provider.

Do I need a doctor’s referral for insurance claims?

Some insurance providers require a referral letter from a doctor before treatment. Please check with your insurance company in advance to confirm their specific requirements.

What if I need to cancel or reschedule my appointment?

Please inform us at least 24 hours in advance if you need to cancel or change your booking, so we can accommodate other patients.

Frequently Asked Questions

All our physiotherapists are Licensed Physiotherapists. You may call or WhatsApp +65 81535374 to book appointment. You may also book appointment via 1Doc application on your phone.

What are the charges for a treatment and how long is the treatment?

Our average charges are $100 – $160 per session or a treatment session of 30 – 45 – 60 minutes. The charges may vary based on multiple conditions and time required for the treatment. Additional charges may apply for short-term treatments.

Do I need more than one session for my treatment?

After your first consultation with our experienced physiotherapist, he/she will suggest number of treatments you may require for your condition.

Do I have a package payment plan if I need multiple therapy sessions?

Yes, you may opt to pay together for 5 or 10 sessions, generally they cost cheaper than single session payment.

How do I know when is my next appointment?

To ensure you don’t miss your important therapy session, we will send you a reminder before your next appointment.

What are modes of payment?

You can pay any credit card or Debit card. Or Pay now or Bank transfer.

Do we accept insurance?

We have accept insurer DA (Adept health) and Group Great Eastern as cashless payment. Alternatively, Pay first and claim later from your insurance if applicable.

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Ask us anything about Physiotherapy and get factual response.” font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:30px” google_fonts=”font_family:Catamaran%3Aregular|font_style:500%20medium%3A500%3Anormal” css=”.vc_custom_1677137943038{margin-bottom: 10px !important;}” el_class=”resp-center resp_marg”][mpc_accordion auto_indent=”” title_font_preset=”preset_5″ content_padding_divider=”true” content_padding_css=”padding-left:0px;” mpc_icon__icon=”eti eti_plus” mpc_icon__icon_color=”#ffffff” mpc_icon__icon_size=”32″ mpc_icon__hover_icon=”eti eti_minus-06″ mpc_icon__hover_icon_color=”#ffffff” class=”oculist_acardion”][mpc_accordion_tab title=”Frequently Asked Questions” class=”acardion_inform”][mpc_textblock content_width=”100″]All our physiotherapists are Licensed Physiotherapists. You may call or WhatsApp +65 81535374 to book appointment. You may also book appointment via 1Doc application on your phone.[/mpc_textblock][/mpc_accordion_tab][mpc_accordion_tab title=”What are the charges for a treatment and how long is the treatment?” class=”acardion_inform”][vc_column_text]Our average charges are $140-160per session or a treatment session of 45-60 minutes. The charges may vary based on multiple conditions and time required for the treatment.[/vc_column_text][/mpc_accordion_tab][mpc_accordion_tab title=”Do I need more than one session for my treatment?” class=”acardion_inform”][vc_column_text]After your first consultation with our experienced physiotherapist, he/she will suggest number of treatments you may require for your condition.[/vc_column_text][/mpc_accordion_tab][mpc_accordion_tab title=”Do I have a package payment plan if I need multiple therapy sessions?” class=”acardion_inform”][mpc_textblock content_width=”100″]Yes, you may opt to pay together for 5 or 10 sessions, generally they cost cheaper than single session payment.[/mpc_textblock][/mpc_accordion_tab][mpc_accordion_tab title=”How do I know when is my next appointment?” class=”acardion_inform”][mpc_textblock content_width=”100″]To ensure you don’t miss your important therapy session, we will send you a reminder before your next appointment.[/mpc_textblock][/mpc_accordion_tab][mpc_accordion_tab title=”What are modes of payment?” class=”acardion_inform”][mpc_textblock content_width=”100″]You can pay any credit card or Debit card. Or Pay now or Bank transfer.[/mpc_textblock][/mpc_accordion_tab][mpc_accordion_tab title=”Do we accept insurance?” class=”acardion_inform”][mpc_textblock content_width=”100″]We have accept insurer DA (Adept health) and Group Great Eastern as cashless payment. Alternatively, Pay first and claim later from your insurance if applicable.[/mpc_textblock][/mpc_accordion_tab][/mpc_accordion][/vc_column][/vc_row][/vc_section]